Frequently Asked Questions

Happy to help.

  • Booking us

    To book, we require a 50% deposit payment via the website. We can't hold dates due to high demand, so it is always best to book in advance. We then require the final payment 1 month before the event.

    Once you have placed your booking online, you will receive a confirmation email along with your booking form. You form needs to be submitted asap so we have all the correct details for the event. We will then be in touch around 1 month before to confirm all your final details.

  • Duration:

    We are booked by duration, not playing time. So from our start to finish time.

    All our performers arrive 45 minutes - 1 hour before their start time to set up.

  • Prices:

    All prices can be found on our website. Please always take a look before enquiring.

    Prices 

  • Song requests:

    We love adding to our repertoire list, so song requests are always welcome. If you request songs 2-3 weeks prior to your event, it is possible that we may not have the time to accommodate so please let us know your requests in good time.

    Requests 

  • Song selections:

    We love to have your song lists in advance so we can practice the ones you want and give you the best performance possible.

    Our song lists can be downloaded from your desired performers page.

  • Refunds:

    If for any reason you want to cancel. We refund 75% of your payment when cancelling 12+ weeks prior to the booking.

  • Can our musicians play outside, weather permitting?

    We kindly ask that you coordinate with your venue or décor team to arrange suitable cover for our setup.

    String instruments are highly sensitive and can be easily affected by sun, water, humidity, or dry conditions. If the weather is cold and your guests are wearing jackets or coats, our musicians will need to set up indoors for optimal performance. Please keep this in mind when planning, as the location of our performers is a crucial aspect of ensuring a seamless and beautiful experience.

  • Attire:

    We are excited to now include stunning Asian attire in all of our packages.

    If you have a preferred colour of Asian attire, which we don’t have, we can order your desired attire at an additional cost.

    Other options that we include: ladies can choose from beautiful long occasion dresses, while our male performers have the option of wearing a classic tuxedo with a white shirt. Please share your preferences with us, and we’ll do our best to tailor the outfits to suit your event.

  • What is the difference between acoustic & amplified?

    • Acoustic: The simplest way of explaining this, is the players just use their instruments, no access to power is required.
    • Amplified: The musicians will amplify their sound electronically using mics & a PA system.

    We would recommend amplification for the following:

    1. Marquee/Main Hall performance.
    2. If you are having 150+ guests.
    3. Outside performance.

    Please note, some venues do NOT allow amplification.

    Please be sure to double-check this & let us know.

    Even though we now include amplification in all of our packages, it does not mean that we have to be amplified.

  • Package deals

    If you want a variety of packages for your event/s or different performances throughout the day, we might be able to offer some kind of discount.

    Enquire 

  • Where are we based?

    Our performers are mainly based in London, but we travel all over the UK to perform and internationally.

    • Can we book for less than 1.5 hours?

      We require a minimum booking of 1.5 hours, as experience shows that a 1-hour performance is usually not sufficient and events often run behind schedule, often extending to 1.5 hours. This allows our musicians to deliver their best performance without feeling rushed. You’re welcome to book for 1.5 hours and have them perform for a shorter duration if needed—it's not an issue. This policy also helps make travel arrangements more worthwhile for our performers.

    • Site visits

      We often receive inquiries about site visits before performances. Given the numerous venues we perform at each year, it’s not feasible for our musicians to visit every location in advance. However, sending us photos or videos of the performance space can be very helpful. Additionally, feel free to ask us about the space requirements for each act to assist with your planning. We’re happy to provide guidance to ensure everything runs smoothly!